Subscription Options (Enterprise Edition)

Couchbase Server Standard Premium
Pricing and Licensing
Licensing Per nodo Per nodo
Support Entitlements
Hours 10×5 24×7
Hours of Operation 7am-5pm PT 24×7
Support Channel Forums, Email, Web, Phone Forums, Email, Web, Phone
Number of Cases Unlimited Unlimited
P1 Response Time** 5 hours*** 2 hours
P2 Response Time 1 Business Day 5 hours
Product Update Entitlements
Major Releases (2.0)
Minor Releases (2.x)
Maintenance Releases (2.0.x)
Additional Entitlements
Notification Service
Technical Alerts

 *Applies to commodity hardware and virtual machines     **Custom service level agreements are also available    ***Within business hours